FAQs

How to I register to a class?

Simplest way to book a class is to download MindBody app and register. From Mindbody search for Moon Pilates Studio in order to see the schedule and book. You can manage your booking through Mindbody. Make sure you put Moon Pilates in your favorites so you can go back easily!

You can also register to a class through the schedule on our website which is Mindbody booking system. However you wont be able to manage your booking through the website.

How do I cancel a class?

You can cancel a class 24 hours in advanced through Mindbody app. We have a strict 24h cancellation policy due to our limited places. Any cancellation 24h before the class forfeits the pass, there is no refund.

How does the waitlist works?

If you enrolled in a waitlist, it means that the class is full and you are waiting for someone to cancel their spot. If there’s a spot that gets available, you will receive an email or text message to inform you that you have been added to the class. If you can’t attend make sure to remove yourself from the waitlist through Mindbody app.

If you are not admitted to the class, the pass goes back into your account automatically for you to use in another moment.

Do we need grip socks?

Grips socks are mandatory on all reformer classes and can be purchased in studio.

They are not mandatory for mat pilates classes.

What do I need to bring in Mat Pilates class?

Bring your mat! You can also bring your water bottle and a towel.